Titus Transport provides nationwide transportation and logistics services.
Melinda Tillman, a Fleet Coordinator with Titus Transport, efficiently oversees maintenance operations across 14 locations throughout United states with the help of TrukFix, Continental's trusted roadside assistance program.
Melinda highlighted that the distinctive factor separating Continental from their competitors lies in the heightened visibility she possesses over her fleets. The Trukfix app's user-friendly interface is so intuitive that even individuals without a background in tires can effortlessly submit a case. The Titus team has experienced other significant benefits through the ability to track recurring problems, resulting in substantial reductions in cost and downtime.
[TrukFix] led to a remarkable average decrease of over $83 in overall spend per service call.
Melinda Tillman
Fleet Coordinator at Titus Transport
Another positive impact of TrukFix for Melinda has been the redistribution of her workload, coupled with a remarkable average decrease of over $83 in overall spend per service call. She enthusiastically stated that "Having the ability to have our breakdown requirements and uniform standard of service has been huge to me."
Melinda expressed her excitement about witnessing her entire team's unanimous acceptance of TrukFix, not solely based on word-of-mouth recommendations, but due to the compelling value proposition and quality of service that TrukFix demonstrated on its own.
Continental's TrukFix 360° Smart App enables the user to submit, process, and track TrukFix emergency roadside assistance requests in real-time.
